Meeting the needs of leisure and entertainment venues
For any entertainment or leisure venue (e.g. theatres, concert halls, football stadiums, museums, art galleries etc.), one of the key priorities is customer satisfaction. A vital influence on this is the speed and efficiency of the venue’s processes. For instance, if customers are faced with long queues at ticket counters, this can act as a deterrent to further visits.
We provide everything you need to ensure that your processes are fast, accurate and reliable. This includes both bespoke and off-the-shelf software; a wide selection of mobile hardware; a wireless infrastructure; and managed services.
With Spirit’s mobile enterprise solutions, leisure and entertainment venues can streamline a wide range of activities, saving you time, trouble and money. This will also lead to a quicker, easier and happier customer experience.
If your venue already has ticketing software, we can supply the mobile devices that will take your processes to the next level. If you don’t have ticketing software, we can recommend the best solution for your situation. This will help to ensure faster scanning of tickets and vouchers (including etickets and evouchers on mobile phones), leading to fewer queues.
To streamline your till operations, we have developed apps based on our flagship software platform, Mobile Connect™. This can be used use to provide barcode scanning and Electronic Point of Sale (EPoS) solutions for tills that will help to shorten queues. Our electronic proof of delivery (ePoD) app can prove very useful for tracking and tracing orders from the warehouse right through to the point of delivery. Our Inspections app will increase the speed and accuracy of your system for recording quality assurance inspections. It automates many processes and ensures that all of your inspectors are using the same system.
Another notable software app we provide is SOTI’s MobiControl, the UK’s leading EMM platform. This will enable you to control and manage all of your mobile devices remotely, so that you can optimise their effectiveness and the return on your investment.
The right hardware
We can source a wide variety of rugged handheld solutions from leading manufacturers such as Zebra, Getac, Honeywell, Xplore, M3 and Datalogic. We can supply devices such as mobile computers, linear imagers, barcode scanners, personal digital assistants (PDAs), tablets, smartphones and mobile printers. Many of these are ideal for use in operations such as electronic Point of Sale activities.
With our voice technology offerings, we can also boost the efficiency of your inspection and maintenance activities by providing a hands-free environment, which will enable your operators to automatically record their observations as they look around.
The right infrastructure
We have a wide range of wireless infrastructure services and can offer you expert advice on their deployment, management and support. Our services include a detailed radio frequency (RF) site survey, and our team of qualified engineers will carry out the installation.
We can also carry out health checks that will pre-empt any degradation in the performance of your wireless Local Area Network (WLAN).
Finally, we provide various options for managing, maintaining and supporting your wireless infrastructure.
The right support
Spirit’s Managed Services provide you with all the support you need for your mobile enterprise. They provide:
• A choice of support packages, tailored to meet your specific needs.
• A highly-personalised service offering, designed to give you peace of mind.
• Access to our highly-trained mobility experts, along with quarterly service reviews.
• A managed helpdesk
• Guaranteed SLAs
• Consultancy and project management
• Business continuity and disaster recovery
• Infrastructure services
• Data storage
• Repair programmes and buffer stock management
• Training services
• Solution review
• End-of-life management
Putting it into practice
We recently helped the Royal Opera House to speed up its front-of-house processes by sourcing and supplying Zebra MC40 mobile computers. These are being used in conjunction with the theatre’s Tessitura Network as a fast and accurate method for scanning tickets and vouchers. To find out more, take a look at the video or read the case study.
To read the full case studies and others that might interest you, please click here.
Find out more and request a demo
Why not give us a call on 01928 718800 to discuss your particular needs?