Spirit Data Capture
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Managed servicesAddressing the complete mobile enterprise lifecycle

We can engage with you and support you at any and all stages of the mobile enterprise lifecycle.

Below is brief overview of our many services.

Our standards

Spirit is ISO 9001:2008 accredited and our data centre servers are accredited to ISO 27001.

We use tried and tested professional standards, including ITIL, Agile, Scrum and Prince 2.


Managed services

Concept and design


• Consultancy
We’ll help you to understand how a mobile IT solution can affect your bottom line and how you can use new work practices to maximise your investment. We’ll also provide the relevant training and reviews.

Managed services

Planning


• Project management
Our service enables you to benefit from our extensive experience in delivering enterprise mobility solutions. We also offer a Business Continuity and Disaster Recovery service.

Project management

Implementation


• Enterprise Mobility Management (EMM)
By using SOTI’s MobiControl (the UK’s leading EMM product) to manage your mobile devices, you can boost your efficiency, customer service and future cost savings.
Download our EMM brochure.

• Provisioning
We provide a comprehensive software installation and hardware configuration service for mobile data capture devices so that they’re ready for use by your field workers.
Download the Provisioning Datasheet.

• Infrastructure services
We can offer you expert advice and help on the deployment, management and support of your wireless solution.
Find out more.

• Vehicle installation services
Our specialist service will mount your mobile computer hardware in your vehicles (e.g. vans or fork-lift trucks).

• Training services
These include programmes designed for technical personnel, operators and supervisors, as well as helpdesk personnel.
Download the Training Services Brochure.

End of life

Management and support


• Managed helpdesk
This includes remote and onsite support and optional onsite engineer visits, as well as a self-service portal. We offer four support packages (Platinum, Gold, Silver and Bronze) and a range of Managed Service Bundles.

• Repair programmes
These minimise the likelihood of downtime on your equipment, saving you time, money and trouble. We’re the authorised service centre for many major manufacturers.

• Solution review
An occasional review of your solution will ensure that it remains as efficient and effective as possible.

Training services

End of life


• End of Life management
When your devices reach the end of their stated working life, we can help you to control your costs through repair, refurbishing or decommissioning – and buying back your old units.

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